New Strategic Initiatives, Positive Outlook Mark Mid-Year Momentum
Nashville, Tenn., August 16, 2023 – Technology Lab, a leading provider of innovative IT solutions for K-12 schools, is pleased to announce its impressive performance and achievements for the second quarter of 2023. The company’s strategic initiatives, expansion efforts, and commitment to excellence have resulted in significant growth and industry recognition.
The highlights of Technology Lab’s Q2 2023 updates include:
Leadership Development Training: Implementing a new training program reflects Technology Lab’s dedication to nurturing talent and fostering effective leadership. This initiative empowers new leaders to drive innovation and continuous improvement across all aspects of the company.
Robust Personnel Growth: With the addition of skilled professionals in various roles, from technicians to leadership, Technology Lab achieved an impressive 14% growth in its workforce in the second quarter. This talented bench strength enhances the company’s capacity to provide exceptional service to its thriving client base and targets an additional 10-20% personnel growth by year’s end.
Regional-Based Support Model and Exceptional Customer Satisfaction: Through the introduction of a regional-based support model, Technology Lab elevates its’ personalized, white-glove customer support that aligns with individual needs, which is reflected in its remarkable Customer Satisfaction Score (CSAT) of over 98% for the quarter, showcasing the company’s unwavering focus on delivering exceptional service and support.
Exceeding Recurring Revenue Goals: Technology Lab surpassed its recurring revenue goal for the year by June 2023, marking its ability to deliver value and consistently meet client needs. The company is on track to double its annual recurring revenue goal by the end of the year.
Technology Industry Recognition: Technology Lab wins prestigious industry awards, including being named to the Channel Futures MSP 501 and CRN® Fast Track 150 lists, for its third and second consecutive year, respectively. These accolades reflect the company’s commitment to innovation, outstanding service, and significant contributions to the IT landscape.
Thought-leader in Education Industry Engagement: Demonstrating thought leadership in the K-12 education sector, Technology Lab is actively participating in numerous conferences as an exhibitor, sponsor, and leadership speaker throughout 2023. These engagements underscore the company’s commitment to sharing insights and innovative solutions with the education community.
Expansion with New Client: Strengthening its footprint, Technology Lab welcomed a new client in South Florida, encompassing 19 schools. This expansion highlights the company’s reputation for delivering tailored IT solutions that address the unique challenges of educational institutions.
“We are thrilled with the achievements and growth we’ve experienced in the second quarter of 2023, and our outlook for the remainder of 2023 is positive for robust revenue growth,” said James Pope, Chief Revenue Officer at Technology Lab. “Our ongoing commitment to providing personalized, innovative, and comprehensive IT solutions has been instrumental in exceeding goals and earning industry recognition. As we continue to evolve and expand, we remain dedicated to delivering exceptional value to our clients and driving transformational change within the K-12 education market.”
About Technology Lab
Technology Lab is a leading IT Managed Service Provider (MSP) focused on independent schools, specializing in Managed IT Services, Technology Strategy Services (Virtual CIO), Security Services, and Products & Services that keep schools compliant and thriving. Founded in 2009, Technology Lab is an award-winning Microsoft and Apple-certified MSP, Google for Education Partner, E-Rate Certified, Channel Futures MSP 501, and CRN Fast Growth 150 company.
A school’s IT responsibilities are all-consuming, regardless of size or location. Time, money, and resources are often stretched thin, making managing the day-to-day technology needs daunting and new initiatives an impossible pursuit. That’s where Technology Lab comes in. Our team of specialists has spent our days and nights in R&D, formulating a proven approach to IT solutions specifically designed for K-12 schools.
Headquartered in Nashville, Tennessee, Technology Lab boasts satellite offices in Alabama, Florida, Georgia, Mississippi, and Louisiana.
Simplified IT Solutions Designed for K-12 Schools — Innovation Awaits. To learn more, visit technologylab.com.
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